About Us

Who is BuyCycle© ?

BuyCycle© is an independent South African based online bicycle shop that aims to give customers ‘more single track and less snakebite’! BuyCycle© is the largest South African based cycling superstore and as such works with the most reputable and accredited local suppliers and/or manufacturers to bring you, the customer the best possible deals!  The guys at BuyCycle are not only passionate about their sport of cycling but also offer accompanying expertise and know-how that only comes from years of experience in the cycling and cycle retail industry!!  BuyCycle© wishes you to rest assured that you are shopping with the experts…
 
Why BuyCycle© and not other online bike shops?
 
BuyCycle© deals with the largest and most reputable local suppliers and/or manufacturers thereby offering full warranties and support that would usually be  applicable to the same products bought from a normal retail shop anywhere in South Africa.
 
BuyCycle© Code of Conduct:

Our claim to fame

BuyCycle©’s claim to fame is that we not only offer incredible deals on a superb range of top quality mountain bikes, road bikes, bike parts and cycling accessories, but that we add to that full warranties and support from local distributors and manufacturers.  In other words BuyCycle© does not deal in so called grey imports but only sell products imported by local distributors or made by local manufacturers.

Our Values

We are extremely proud of our values and we aim to pass our passion on to customers while sticking to these values:

  • to offer quality products at the best possible prices
  • to be honest about stock levels
  • to always play fair
  • to always dispatch and deliver goods in the shortest possible time
  • never over-promise but always over-deliver!
Best Service
 

We wish your BuyCycle© experience to be a memorable one.  After all, we want you to come back for more!  And the only way to ensure that is to offer you the best possible service be it speedy processing of orders, quick deliveries, sorting out warranty issues, reliable returns or just handing out good old advice!  We have our customer’s best interests at heart at all times.
 
Speedy Delivery
 

Every order is a priority! 
BuyCycle© has partnered with the best in the courier industry, therefore our whole operation is geared towards getting your order out the door and to your doorstep as soon as you can say BuyCycle©. Expect delivery between 3 to 5 working days from the date of ordering.  Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and also on us having received your correct delivery and contact details.

Please Note - BuyCycle ships from numerous warehouses, so you may receive multiple tracking numbers & packages.
You can track the package(s) by contacting the relevant Courier Company:
Tracking number(s) starting with RW: RAM Couriers 012 687 9200 or email: william.ratau@ram.co.za
If you have any queries or questions regarding the courier, delivery or status and you cannot get the relevant information; please feel free to contact shipping@buycycle.co.za 
 
Payment Options 
Please note that processing of your order will commence only once confirmation of payment of your order has been received by BuyCycle©.  Payment cam be made in one of two ways:

Credit card payments:  At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled.  If authorization is obtained, your card will only be billed once your order has been packed and shipped.
Bank deposits & Electronic Funds Transfer:  If you select the 'pay via bank deposit' button, instructions will appear on how to deposit funds into BuyCycle©’s bank account subject to the following rules:
The exact amount must be paid in full;
The payment must be identifiable by providing the order number and surname in the reference section of the deposit slip or on the electronic transfer;
No transfers from ATMs will be accepted;
Cheque deposits are subject to a clearing period;
Only electronic funds transfers from within the South African borders will be accepted; and
Your order will be cancelled if you choose to pay by bank deposit and the amount due is not reflected in BuyCycle©’s account within 5 business days.
 
 Website and e-mail address:
 Visit us on the world wide web at www.buycycle.co.za
 Email us at info@buycycle.co.za (general inquiries)
 
BuyCycle© looks forward to doing business with you!

 BuyCycle© 2014