- We are happy to do an exchange / or return within two weeks after the date of purchase, given that the item is still in its original packaging and 100% original condition. No exchanges/returns can be done on items already used and removed from packaging. Specific to clothing items - any/all tags must be kept attached to item - if removed, we cannot accept back for return/exchange.
- The shipping fee for the items to be returned to the distribution warehouse and the replacement units to the client will be for the client's account. A 20% handling fee will also be payable on the item to be exchanged. The client is more than welcome to use their own courier to return the item where it is possible, and can just pay the 20% handling fee into BuyCycle's account.
- Send an email to [email protected] for further information as different distributors have different policies with concerns to the drop off and collection of items.
- Please note that no exchanges or refunds will be done on clearance items.
- Nothing on our refunds policy or these Terms in any way limits your rights in terms of section 56 (read with section 55) of the CPA.
- Please note that if an order needs to be refunded, that the refund payment will happen via EFT only - you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately, no refunds will be processed to credit cards (via Payfast). Only EFT.