About our company
Who is BuyCycle© ?
BuyCycle© is an independent South African based online bicycle shop that aims to give customers more single track and less snakebite! BuyCycle© is the largest South African based cycling superstore and as such, works with the most reputable and accredited local distributors and/or manufacturers to bring you, the customer the best possible deals! The guys at BuyCycle are not only passionate about their sport of cycling, but also offer accompanying expertise and know-how that only comes from years of experience in the cycling and cycle retail industry!! BuyCycle© wishes you to rest assured that you are shopping with the experts.
Why BuyCycle© and not other online bike shops?
BuyCycle© deals with the largest and most reputable local distributors and/or manufacturers, thereby offering full warranties and support that would usually be applicable to the same products bought from a normal retail shop anywhere in South Africa.
BuyCycle© Code of Conduct:
Our claim to fame
BuyCycle©'s claim to fame is that we not only offer incredible deals on a superb range of top quality mountain bikes, road bikes, bike parts and cycling accessories, but that we add to that, full warranties and support from local distributors and manufacturers. In other words, BuyCycle© does not deal in so called grey imports, but only sell products imported by local distributors or made by local manufacturers.
We are extremely proud of our values and we aim to pass our passion on to customers while sticking to these values:
- to offer quality products at the best possible prices
- to be honest about stock levels
- to always play fair
- to always dispatch and deliver goods in the shortest possible time
- never over-promise but always over-deliver!
We wish your BuyCycle© experience to be a memorable one. After all, we want you to come back for more! And the only way to ensure that is to offer you the best possible service, be it speedy processing of orders, quick deliveries, sorting out warranty issues, reliable returns or just handing out good old advice! We have our customer's best interests at heart.
Every order is a priority! BuyCycle© has partnered with the best in the courier industry, therefore our whole operation is geared towards getting your order out the door and to your doorstep as soon as you can say BuyCycle©. Expect delivery between 5 - 7 working days from the date of ordering. Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and on us having received your correct delivery and contact details.
Please Note - BuyCycle ships from numerous distribution warehouses, so you may receive multiple tracking numbers & packages.
Once an order is placed and processed, you will receive an email from the Buycycle team, stipulating the relevant tracking information.
We either use MDS or RAM hand to hand couriers and all waybill number(s) and tracking link(s) will be sent, so you as customer, can track the progress of your package(s).
Please note that processing of your order will commence only once confirmation of full payment for your order has been received by BuyCycle©.
Payment can be made in one of two ways:
Credit card payments via PayFast: One of the most convenient and widely used online payment methods. Accepts Visa and MasterCard.
At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled. If authorization is obtained, your card will only be billed once your order has been packed and shipped.At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled. If authorization is obtained, your card will only be billed once your order has been packed and shipped.
Bank deposits & Electronic Funds Transfer: If you select the “internet payment” button, BuyCycle©'s bank account details are then listed. Order processing is subject to the following rules:
- The exact amount must be paid in full; send proof of payment to firstname.lastname@example.org / email@example.com
- The payment must be identifiable by providing the order number and your surname in the reference section of the deposit slip or on the electronic transfer;
No transfers from ATMs will be accepted; Cheque deposits are subject to a clearing period; Only electronic funds transfers from within the South African borders will be accepted; and Your order will be cancelled if you choose to pay by bank deposit and the amount due is not reflected in BuyCycle©'s account within 5 business days. Upon checking out your order, you have the option of choosing free door to door delivery or collection at our warehouse;
BuyCycle aims at delivering an order within 5 - 7 working days after it has been placed. Delivery time depends on the size of the items ordered and it also depends on your location; outlying areas will take longer to be delivered. Once your order is handed over to the couriers, it is no longer BuyCycle’s property or responsibility. BuyCycle will not be held liable for any damage or lost parcels.
Option to Collect
Collections may only happen when an email from the BuyCycle team is received stating that the order has been processed and the order is ready to be collected.
No collection(s) will be allowed until you have received such notification.
Note that upon collection, you must produce the order reference number and if you are collecting on behalf of someone else, this must be confirmed in writing with the processing team.
We are happy to do an exchange / or return within two weeks after the date of purchase, given that the item is still in its original packaging and 100% original condition. No exchanges/returns can be done on items already used and removed from packaging. Specific to clothing items - any/all tags must be kept attached to item - if removed, we cannot accept back for return / exchange.
The shipping fee for the items to be returned to the distribution warehouse and the replacement units to the client, will be for the client's account.
A 20% handling fee will also be payable on the item to be exchanged. The client is more than welcome to use their own courier to return the item where it is possible, and can just pay the 20% handling fee into BuyCycle’s account.
Please note that no exchanges or refunds will be done on clearance items.
Please note that if an order needs to be refunded, that the refund payment will happen via EFT only - you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately no refunds will be processed to credit cards (via Payfast). Only EFT.
Website and e-mail address:
Visit us on the world wide web at www.buycycle.co.za
Email us at: firstname.lastname@example.org
Contact no: Office - 087 654 1940
BuyCycle© looks forward to doing business with you!