About our company
Who is BuyCycle© ?
BuyCycle© is an independent South African based online bicycle shop that aims to give customers 'more single track and less snakebite'! BuyCycle© is the largest South African based cycling superstore and as such works with the most reputable and accredited local suppliers and/or manufacturers to bring you, the customer the best possible deals! The guys at BuyCycle are not only passionate about their sport of cycling but also offer accompanying expertise and know-how that only comes from years of experience in the cycling and cycle retail industry!! BuyCycle© wishes you to rest assured that you are shopping with the experts…
Why BuyCycle© and not other online bike shops?
BuyCycle© deals with the largest and most reputable local suppliers and/or manufacturers thereby offering full warranties and support that would usually be applicable to the same products bought from a normal retail shop anywhere in South Africa.
BuyCycle© Code of Conduct:
Our claim to fame
BuyCycle©'s claim to fame is that we not only offer incredible deals on a superb range of top quality mountain bikes, road bikes, bike parts and cycling accessories, but that we add to that full warranties and support from local distributors and manufacturers. In other words BuyCycle© does not deal in so called grey imports but only sell products imported by local distributors or made by local manufacturers.
We are extremely proud of our values and we aim to pass our passion on to customers while sticking to these values:
- to offer quality products at the best possible prices
- to be honest about stock levels
- to always play fair
- to always dispatch and deliver goods in the shortest possible time
- never over-promise but always over-deliver!
Speedy Delivery Every order is a priority! BuyCycle© has partnered with the best in the courier industry, therefore our whole operation is geared towards getting your order out the door and to your doorstep as soon as you can say BuyCycle©. Expect delivery between 3 to 5 working days from the date of ordering. Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and also on us having received your correct delivery and contact details.
Please Note - BuyCycle ships from numerous warehouses, so you may receive multiple tracking numbers & packages.
You can track the package(s) by contacting the relevant Courier Company:
Tracking number(s) starting with RW: RAM Couriers 087 654 1940 or email: email@example.com If you have any queries or questions regarding the courier, delivery or status and you cannot get the relevant information. Payment Options Please note that processing of your order will commence only once confirmation of payment of your order has been received by BuyCycle©. Payment cam be made in one of two ways:
Credit card payments: At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled. If authorization is obtained, your card will only be billed once your order has been packed and shipped.
Bank deposits & Electronic Funds Transfer: If you select the 'pay via bank deposit' button, instructions will appear on how to deposit funds into BuyCycle©'s bank account subject to the following rules:
The exact amount must be paid in full;
The payment must be identifiable by providing the order number and surname in the reference section of the deposit slip or on the electronic transfer;
No transfers from ATMs will be accepted;
Cheque deposits are subject to a clearing period;
Only electronic funds transfers from within the South African borders will be accepted; and
Your order will be cancelled if you choose to pay by bank deposit and the amount due is not reflected in BuyCycle©'s account within 5 business days.
BuyCycle aims at delivering an order within 3-5 working days after it has been placed. Delivery time depends on the size of your items ordered and also on your location, outlying areas will take longer to get to. Once your order is handed over to Ram Couriers it is no longer BuyCycles property or responsibility. You will be sent a tracking number which you can use to track or ensure your parcel if you wish to do so. BuyCycle can not be held liable for any damage or lost parcels.
Option to Collect
You are more than welcome to come and collect your order from our BuyCycle offices in Faerie Glen, given that we have all items requested in stock at the stores or offices. If you wish to do so, send an email to firstname.lastname@example.org with a list of the items you want to order with the subject "Request to Collect", Ashley will then get back to you with a yes or no. If your request is successful, you must select the EFT option to do payment and just pay the amount for the items ordered, we will remove shipping from the order once it is placed. Once payment is done send the POP to email@example.com, you will then be notified once your order is packed and ready to be collected.
We are happy to do an exchange within two weeks after the date of purchase, given that the item is still in its original packaging and condition, no exchanges can be done on parts already used and removed from packaging. The shipping fee for the items to be returned to BuyCycle and to the client will be for the clients account. A 20% handling fee will also be payable on the item to be exchanged. The client is more than welcome to use their own courier to return the item where it is possible, and can just pay the 20% handling fee into BuyCycles account. Send an email to firstname.lastname@example.org for further information as different suppliers have different policies with concerns to the drop and collect of items.
Please note that no exchanges or refunds will be done on clearance items.
Website and e-mail address:
Visit us on the world wide web at www.buycycle.co.za
Email us at email@example.com (general inquiries)
087 654 1940(Technical Queries Only)
BuyCycle© looks forward to doing business with you!