Privacy Policy for Buycycle.co.za 

Last Updated: 24 July 2025

1. Introduction

Welcome to https://buycycle.co.za/

IKHAMBI DISTRIBUTION T/A BUYCYCLE is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://wahoofitness.co.za/, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). This policy has been developed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Definitions

  • “Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, as defined in POPIA.
  • “Processing” means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including its collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as restriction, degradation, erasure or destruction of information.
  • “Data Subject” refers to you, the person to whom the personal information relates.
  • “Information Officer” is the person designated by us to be responsible for ensuring compliance with POPIA.

3. What Personal Information We Collect

We process personal information in a manner that is reasonable, adequate, relevant, non-excessive, and purpose-specific. We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a) Personal Data You Provide to Us: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards, and placing an order.

b) Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange. We do not store full credit card details on our servers. All payment transactions are processed through a secure payment gateway such as [e.g., PayFast, Yoco, Peach Payments, Stripe].

c) Data Collected Automatically: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

d) Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy [Link to Your Cookie Policy, if you have one].

4. How We Use Your Information (Purpose of Processing)

We have a legitimate interest in processing your personal information for the following purposes:

  • To create and manage your account.
  • To process your orders, payments, and deliveries.
  • To communicate with you regarding your account or orders.
  • To provide you with customer support.
  • To send you promotional information about our products, services, and special offers, subject to your right to opt-out.
  • To improve our website, products, and services.
  • To prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • To comply with our legal and regulatory obligations, such as for tax purposes.

5. Sharing and Disclosure of Your Information

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., [PayFast]), data analysis, email delivery (e.g., [Mailchimp]), courier and shipping services (e.g., [The Courier Guy, PostNet]), and marketing assistance.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include, but are not limited to:

  • Using Secure Sockets Layer () technology for processing transactions.
  • Restricting access to personal information to authorised personnel only.
  • Implementing procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so, as per POPIA requirements.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your information for as long as your account is active with us.

8. Your Rights as a Data Subject

In terms of POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction of the personal information that we hold about you.
  • Request erasure of your personal information (“right to be forgotten”).
  • Object to the processing of your personal information, especially for the purpose of direct marketing.
  • Withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact our Information Officer using the details provided below.

9. Direct Marketing

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. This will only be done with your consent or if you are an existing customer (“soft opt-in”). You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us directly.

10. International Transfers of Personal Information

Some of our third-party service providers (such as cloud hosting or email marketing services) may be based outside of the Republic of South Africa. In such cases, we will ensure that the transfer of your personal information is subject to appropriate safeguards that are compliant with POPIA, ensuring that your data is afforded a similar degree of protection.

11. Children’s Privacy

This Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

13. Contact Us & Information Officer

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights as a data subject, please contact our designated Information Officer:

  • Information Officer Name: Jacques Janse van Rensburg
  • Email: [email protected]
  • Phone Number: 087 654 1940
  • Physical Address:
    Unit 6, Stand 517, West Wing
    Amatole Crescent
    N4 Gateway Industrial Park
    Willow Park Manor
    Pretoria

14. The Information Regulator of South Africa

Should you believe that we have utilised your personal information contrary to applicable laws, you have the right to lodge a complaint with the Information Regulator of South Africa.