Shipping - Buycycle

Every order is a priority! BuyCycle has partnered with the best in the courier industry, therefore our whole operation is geared towards getting your order out the door and to your doorstep as soon as you can say BuyCycle. Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and on us having received your correct delivery and contact details.
Please Note – BuyCycle ships from numerous distribution warehouses, so you may receive multiple tracking numbers & packages.
Once an order is placed and processed, you will receive an email from the Buycycle team, stipulating the relevant tracking information.
We either use MDS or RAM hand to hand couriers and all waybill number(s) and tracking link(s) will be sent, so you as customer, can track the progress of your package(s).
If you have any queries or questions regarding the courier, delivery or status, please contact [email protected]
Delivery time depends on the size of the items ordered and it also depends on your location; outlying areas will take longer to be delivered. Please allow between 2 – 5 working days for the completed delivery of your order. Once your order is handed over to the couriers, it is no longer BuyCycle’s property or responsibility. BuyCycle will not be held liable for any damage or lost parcels.
You are more than welcome to choose the option to come and collect your order from our BuyCycle warehouse. Please note that we do not stock all the brands advertised at our warehouse in Pretoria and goods are shipped from various distribution warehouses all over the country.
Collections may only happen when an email from the BuyCycle team is received stating that the order has been processed and the order is ready to be collected.
No collection(s) will be allowed until you have received such notification.
Note that upon collection, you must produce the order reference number and if you are collecting on behalf of someone else, this must be confirmed in writing with the processing team.
Should you change your mind regarding collection and would prefer delivery, you will be charged a shipping and handling fee and this will be communicated to you.